Kerala passenger takes IRCTC to consumer court over missing ₹1, wins ₹3,100 | What happened and what the commission said
A Kerala consumer commission ordered IRCTC to refund a passenger Re 1 withheld from a cancelled ticket, with 9% interest, ₹100 compensation and ₹3,000 in legal costs. It ruled the shortfall amounted to deficient service and an unfair trade practice.
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