Patricia Sappor launches a new book, ‘Creating a Unique Client Experience’

…unveils THE SAPPOR FRAMEWORK Mrs. Patricia Sappor, one of Ghana’s most respected banking executives and the first woman to lead the Chartered Institute of Bankers, Ghana (CIB Ghana), has launched her third book, ‘Creating a Unique Client Experience: How Leaders Build Client-Centric Organizations and Inspire True Loyalty’, together with the SAPPOR framework, a practical model […]